Shipping policy

  • Orders will be shipped within 1-5 days of payment confirmation. Some custom orders may take longer.
  • Orders can be cancelled before shipment , orders once shipped cannot be cancelled.

Delivery Policy FAQ’S

  • What is the duration for delivery? The complete process of delivery will take 3-10 business days.

 

  • In case of Cash on Delivery, can I open the package before paying? We sincerely apologize, but at Roopcasa, we do not possess an open delivery system. If you have any problems with the product, get in touch with our Customer Care Team by calling +91 8890975389

  • How do I track my order? The status of your order is updated through email at every important stage. You, too, have the ability to track your order by yourself by clicking on “Track Order” that appears on our website’s homepage. If you are facing issues with regard to emails or if fail to receive regular updates, contact our Customer Care Team quickly. Give us a call on +91 8890975389 or drop an email at support@roopcasa.com. An email will be sent to your inbox post shipment of the order and contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section on the service provider’s website. The order status contains in-depth information about your order.

 

  • Do I have to sign for the delivery? Yes. You need to provide your signature in the delivery form, by which you give a confirmation that your order was delivered in the right condition (without external damage or defect).


  • What if no one is at home when the order arrives? In case, no one is available at the address, you can contact our customer care team to reschedule the delivery.
  • Does Roopcasa deliver products and packages outside India?  Yes , please reach out to customer care on +91-8890975389 or support@roopcasa.com
  • My order has not arrived. What should I do? Please provide an allowance of up to 10 business days for delivery starting from the day of receipt of order confirmation. The status of your order is communicated to you through email at every major step. If you are facing hassles reading the emails or if you fail to receive regular updates, kindly get in touch with our Customer Care Team promptly. Give us a call or drop in an email.A confirmation email is sent to your inbox post shipment of the order, and it contains the name of the service provider and the tracking number. Key in the tracking no. in the tracking section of the service provider’s website. The order status will offer in-depth information with regard to your package. If our courier partner fails to reach you for any reason, we will offer instructions for collecting the package directly from the courier partner. In such situations, Roopcasa holds the right to cancel the contract of sale. In such a scenario, we will provide you with a full refund.
  • How can I change my shipping address post placement of an order?For performing this action, you need to get in touch with our Customer Care Team on +91 8890975389 or email us at support@roopcasa.com and provide the new shipping address.