Refund policy

  • Returns : If product is defective / damaged on delivery , return will be eligible. Customer will have to send images of damage / defect to customer care and they will analyse the case and allow returns if genuine case. In such cases customer will be allowed full refund on reverse shipping the product and confirming the tracking number to customer care team , reverse shipping charges will not be eligible for refund , for defective / damaged items customers can opt for free replacement as well.
    • For returns of product otherwise than defective / damaged , customer will have to contact customer care
  • Cancellation and RETURN POLICY – FAQ’S
  • What are the steps in initiating Returns? You need to WHATSAPP our Customer Care Team with the order details to begin the process of Returns. You can either whatsapp or call us on +91 8890975389 or send an email to support@roopcasa.com. Click this link to go through our Returns policy. You are advised not to return any products without speaking first to a our representative. Products that are returned without our knowledge will be resent to the customer, and we will not have the ability to process any refund.
  • Who bears the shipping costs if I return a product? If return is due to reason of defect / damage to item then return shipping cost shall be paid by Roopcasa. In any other case return shipping charges have to be paid by the customer.
  • What is the Notice Period for Returns?  You need to notify us when you receive a damaged or defective product within 48 hours post delivery. You are requested not to accept any products with damaged or tampered packaging, excluding normal wear and tear on the package’s outer surface, which is acceptable in the process of transit.
  • Are there any specific conditions for returning a product? The returned product must be completely unused, in its former packaging, and in the original condition while you received the product. Every package and product has a serial number attached to it. This serial number must be legible and not tampered with during return. You need to notify us of the same within 48 hours of product delivery to receive a replacement.

  • In what situations can my order be cancelled?
    • If a product gets rejected during the process of Quality Check
    • If the product stock is unavailable with our vendors
    • If our shipping partners fail to deliver to the desired location
  • What if the product packaging is found to be damaged on delivery? If you find out that the packaging of the product has been damaged or is open, refuse acceptance of the package and promptly notify our Customer Care Team. We will send a replacement product or offer a complete refund, which will depend on your preference and availability of products.
  • What if the products have any defect or missing part? If you receive products with defects or missing parts, immediately Whatsapp us at +91-8890975389 . You will be provided with a replacement as quickly as possible. You need to inform us of the defect or missing part within 48 hours of product delivery for receiving a replacement.

  • Refund Policy
  • What is the time period for receiving a refund? Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by Fabuliv.com, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.

  • How will I obtain the refund? All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.
  • I have still not received any refund to my banking account. Why? For orders placed through prepaid methods, the amount will be credited to your card or bank account. For COD orders, the total order amount will be refunded to your bank account via NEFT. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +918890975389 or for additional queries, mail us atsupport@roopcasa.com.